PhoneBox Sim Activation

Follow these activation instructions to allow you to start using our service.
The first step is to simply insert your PhoneBox SIM Card into your device, restart it, then if your device doesn't automatically connect you will need manually set the APN settings.

What operating system does your device use?

Is your SIM card providede by Telus, Rogers or Bell?

Inserting your SIM Card(Apple)

Step 1

Insert "SIM pin" into SIM card slot

Step 2<

Withdraw SIM card tray

Step 3/span><

Insert SIM card

Inserting your SIM Card (Smartphone)

Step 1<

Take off the back cover with your finger or fingernail

Step 2<

Withdraw battery

Step 3<

Switch SIM card

Setting Up IOS Device

When using your phone:

Insert SIM card > restart your iPhone > follow the Setup Assistant (includes connecting to Wi-Fi network, signing in with or creating a free apple ID, setting up iCloud, turning on recommended features such as Location Services and Find My iPhone, and activating your iPhone with your carrier).

When using a computer:

(Please ensure that you have the latest iTunes is installed on your computer). Connect your iPhone to your computer by using the USB cable that came in the box or a compatible cable. iTunes will start automatically and will prompt you to install an update to the carrier settings. Please click on the “Update Settings”, and iTunes will install data, SMS and Voice services onto your smartphone. After this step is done, navigate to Settings > General > About and ensure that Carrier is listed as “Telus”. If “Telus” isn’t displayed, try to disconnect the USB cable, wait 60 seconds, reconnect it, and repeat the previous steps.

APN Settings:

After inserting SIM Card restart your Smartphone. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names > Press “MENU” Button > New APN.

Setting Up Android Device

When using your phone:

Insert SIM card > restart your device. If your Device doesn't connect automatically connect to your device manually set the APN settings

APN Settings:

After inserting SIM Card restart your Smartphone. Go to Settings > Wireless & Networks > Mobile Networks > Access Point Names > Press “MENU” Button > New APN.

Setting APN Settings (Telus)

Enter in the following Settings into the settings are of your device.

NAME: PhoneBox
APN: sp.telus.com
Proxy Server, Port, Username, Password, Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mmsc
Proxy Server: 74.49.0.18
Port: 80
MCC: 302
MNC: 220
Authentication Type: None
APN Type: leave blank

Setting APN Settings (Bell)

Enter in the following Settings into the settings are of your device.

NAME: PhoneBox
APN: pda.bell.ca
Proxy Server: web.wireless.bell.ca
Port: 80
MMSC: http://mms.bell.ca/mms/wapenc
MMS Proxy: web.wireless.bell.ca
MMS Port: 80
MSS Protocol: WAP 2.0
MCC: 302
MNC: 610
Authentication Type: None
APN Type: internet + mms

Setting APN Settings (Rogers)

Enter in the following Settings into the settings are of your device.

NAME: PhoneBox
APN: ltemobile.apn
Proxy Server: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://mms.gprs.rogers.com
Proxy Server: 10.128.1.69
Port: 80
MCC, MNC, APN Type: Leave blank
Authentication Type: None

If you still cannot use our service, try following steps before you contact us:

Make sure your phone is connected to the correct carrier.
Make sure you have input the APN settings correctly.
Ensure your data function is on.
Hard restart your device.

Payment Information

There are 5 different ways to make payments to PhoneBox.

Automated payments by your credit card and Canada bank account.
Pay via Online banking with your bank.
On our website by logging in Online at (www.gophonebox.com) with your credit card.
Pay with Direct Debit by filling out our form located at Pre-Authorized Debit.
Pay in person at one of our PhoneBox locations

Returns And Refund Policy

Wireless Plans

Clients that are not satisfied with the wireless services provided by PhoneBox are eligible to cancel their wireless service within 7 days of activation. PhoneBox is entitled to ask for any overages occurred during this time of the usage. After this 7 day period, the Client's minimum commitment with PhoneBox's wireless service is 1 month. The SIM Card fee if waived at the activation, will be charged and deducted from the refund amount.

Merchandise

PhoneBox policy allows 14 days refund period from the day of purchase. Lost or Stolen items will not be refunded.

*Electronic Items need to be inside their original package to be refunded.If Clients wish to return unpacked electronic items, they will receive PhoneBox credits, which are usable for our wireless services or any merchandise offered by PhoneBox.

*Non-electronic items are subjected to refund. Damaged items cannot be refunded. Physically damaged items cannot be refunded; Physical damage includes but is not limited to stain, tear, scratches and broken parts

PhoneBox Online Account Management

To view account balance, invoice detail, make a payment online, and view the current promotions at PhoneBox, client's have to create an online account at myaccount.goPhoneBox.com/login. Please visit www.gophonebox.com then navigate to the "log in" page to create your PhoneBox online account.